Introduction
To be successful in business, you should show your customers that you care about them. CRM systems help you stay connected with them, create a better customer relationship, and increase sales. These systems help you understand your client’s needs and preferences and boost customer satisfaction. Companies have understood the significance of CRM in running modern businesses. So, it is no wonder that a wide range of CRM systems are available. It can be difficult to decide which is the right choice for you because of the numerous options available. Bitrix24 and Zoho are a couple of top CRM systems. Do you want to know the differences between the two? Here is a comparison – Bitrix24 vs Zoho.
What Is Bitrix24 and How Does It Work ?
Bitrix24 is a comprehensive business management, marketing, communication, and collaboration platform for all types and sizes of businesses. It is a cloud-based platform to store your files, projects, tasks, messages, and contacts. Everyone in your team can access it from anywhere with an internet connection. The whole team can keep track of the tasks done by everyone and work together efficiently.
Bitrix24 is a free tool for up to 12 users. It focuses on features such as chats, video calls, invoices, sales reports, file storage, task management, website builder, and many more. To start working with Bitrix 24 CRM, all you have to do is register and sign up for free.
What is Zoho CRM and How Does It Work ?
Zoho CRM is a cloud-based CRM software designed to help businesses manage their marketing, sales, management, and other support systems effectively. It enables you to streamline people, policies, and processes in a single platform. Zoho CRM is useful for all companies including B2B. B2C, small and medium businesses, and large enterprises. It provides tools for tracking leads, forecasting sales, and automation of email campaigns and social media integration.
It is easy to start using Zoho CRM. Create your account, customize the CRM to suit your needs, integrate external apps, add data, design automated workflows, invite your users, and start working.
Which CRM Software Is Best – Bitrix vs Zoho
Zoho Crm Vs Bitrix24 – An Analysis Of Its Differences
User interface
The UI of a CRM decides how well it can be integrated into your business activities.
- Bitrix24 has a user-friendly UI. Its dashboard is customizable, allowing you to personalize it to suit your needs.
- Zoho CRM is a streamlined software focusing mainly on sales and marketing activities.
Ease of use
Bitrix24 is easy to use because of its well-organized layout and is simple to access its diverse features. It takes more time for the users to understand and adapt Zoho CRM into their workflows when compared to Bitrix24. It has a steeper learning curve.
Customization
Bitrix24 provides extensive customization options. It allows you to create customized profiles, custom fields, and workflows to meet their specific needs. Zoho provides customization options in custom modules, layouts, and fields. It also provides customization in workflow automation and integration with third-party apps.
Functionality
Bitrix24 is a multifaceted platform that offers tools for tracking customers, integrating contacts, sales automation, pipelining management tools, and tracking leads. Zoho has more sales-centric features and offers tools for marketing. It is strongly functional in sales and marketing but not in project management.
Pricing
Bitrix24 is free for up to 12 users. Its free plan has limited features. Its paid plans have more functionalities and features. The price of paid plans varies based on the additional features and number of users. Zoho is free for up to 3 users. The paid plans offer varied levels of features and support and are based on add-ons and the number of users.
Integration
Bitrix24 integrates with a huge range of third-party applications and services such as accounting software, communication tools, social media platforms, etc. Zoho CRM integrates with other Zoho apps such as Zoho Desk, Zoho Campaigns, Zoho Books, etc.
Bitrix24 vs Zoho – Features Comparison Table
| Feature | Bitrix24 | Zoho CRM |
|---|---|---|
| User Interface | Modern and easy-to-use | User-friendly with a steep learning curve |
| Customization | Extensive options for customization | Customizable modules, fields, and layouts |
| Pricing | Free for up to 12 users. The price of paid plans depends on features and the number of users | Free for up to 12 users. The price of paid plans depends on features and the number of users |
| Integration | Integrates with third-party applications | Integrates with Zoho apps |
| Automation | Workflow and process automation | Workflow automation and process management |
Conclusion
The best CRM software for your business depends on factors like your budget, desired features, and others. However, if you are looking for an all-in-one CRM platform with versatility and broader coverage, you should go for Bitrix24. Start it for free now from Arabian Media, a trusted digital marketing agency.